Ready for my saga?! My Sprint hate mail?…. I’m coming up on 3 weeks without a cell phone! I’m amazed that I’m able to function and still continue to conduct business! My Palm Treo 755p pooped out on me on 11/18. I went immediately to the nearest Sprint store to have it replaced. (Thank god I had the replacement plan!) I convinced them to give me a loaner phone as I was telecommuting during the time and I needed to be reachable by phone. I was able to make calls and text messages but I couldn’t get online like I normally do with my Treo. Oh well. It was better than nothing… The new phone arrived at the store a few days later. But THAT phone was defective also! It wouldn’t charge. Back to the Sprint store I went to have THAT phone replaced…. When I followed up a few days later, my request was nowhere to be found! Someone had deleted my request from the system because they thought it was a duplicate request! What?! By then, I was almost ready to head back to NYC. I requested to have the 2nd phone sent to me at WORK (not at home). They said that they had to wait for it to be sent to Ithaca and THEN they could send it to me. For some reason it couldn’t be sent directly from the factory. So then I followed up every day with the store from 12/1. Where is the phone now and when can I expect it? No one had any answers for me. On 12/3, they said they had received the phone and would send it to me that day. I requested that they send it to me overnight since this situation was Sprint’s fault TWICE. They said they couldn’t do that but that they would see if they could. They would get back to me with an update. I never got an update. On Thursday 12/4, I was on the phone with Sprint Customer "Care" for an hour to complain. Gwen the customer service rep on the phone was very sympathetic and apologized that they were working with a skeleton crew that night. She promised me that she would put me in touch with her supervisor but since she wasn’t working her regular shift, she would have to call me the next morning during her regular shift. Fine. Did she call me the next morning? Of course not! So, I’m back on the phone with Customer "Care" for OVER 1.5 hours and spoke with SIX different people. During the course of the call, I discovered that a 2nd replacement phone WAS delivered to my HOME address on 12/1 (even though the store rep said that couldn’t be done and even though i gave him my WORK address). Hello? When was I going to find that out? If it weren’t for this 1.5 hr call, I wouldn’t have found that out…. The 5th person was finally a supervisor and she was the LEAST sympathetic. All I wanted was for my entire next month’s bill to be comped by Sprint as a gesture to compensate me for all the hassle I had been through. She said that the most that she could offer was money back for the time I was without a phone. THEN she proceeded to deduct the days I had a loaner phone (that I had begged for) even though that phone didn’t have email capabilities which is 75% of what I use my phone for. UNbelievable! I said that was unacceptable. I said that if that was all she could do then I would cancel my service. Without hesitation she quickly transfered me to the cancellation department! After all that drama, I couldn’t just cancel my service quite yet because I want to keep my number. I AM SO PISSED AT SPRINT RIGHT NOW! I don’t want to waste anymore time complaining about this. Just wanted all you other homeboys and homegirls to BEWARE. My contract isn’t up until next August but I’m researching alternate networks and phones. Any suggestions are welcome!