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Common Questions

Where can I find Mally Beauty products?
Aside from mallybeauty.com, you can purchase more Mally Beauty products from the following online venues: trymallybeauty.com, qvc.com, beauty.com, and amazon.com. Mally Beauty is also available at the Henri Bendel Department Store on 5th Ave. in NYC and Fred Segal in Los Angeles, CA. For European Mallynistas, you can purchase Mally Beauty products from qvcuk.com/mally and qvc.it.
Do you ship internationally?
Mally Beauty does not ship anywhere outside of the U.S. and we only accept U.S. issued credit cards – MasterCard, Visa, and Discover.
Do you ship to Puerto Rico?
Even though Puerto Rico is a U.S. territory Mally Beauty does not ship to Puerto Rico.
Are your products tested on animals? Do you use animal by-products?
Absolutely not! Mally adores animals and would never do such a thing! She always says, tested on celebrities, not on animals! Some of our products do contain animal by-products so they are not suited for vegans. If you are inquiring about specific products, you can find the ingredients lists on mallybeauty.com. You can compare those ingredients to the PETA animal ingredients list.
Do you have samples?
Mally Beauty does not have a universal sample program. From time to time we do offer free samples of select products with purchase as a promotion.
When will my order ship?
All orders received after 10am will be processed on the following business day. Orders are processed and shipped Monday through Friday 8:30am – 4:30pm PST, excluding legal holidays or other factory/warehouse closings. UPS Ground shipping can take between 2-6 business days. Orders that qualify for free shipping will be shipped via UPS SurePost service, which may take longer to deliver. Allow for a 2-3 day delay for orders qualifying for free shipping. Customers in Hawaii and Alaska may experience further delays. When your package ships, you will receive an automated email with a UPS tracking number. You can also sign up for UPS My Choice to receive delivery alerts and updates.
Are your products gluten free?
Most of our products are gluten free but not all of them. We urge you to investigate further by clicking on each product page for the ingredients of the products. Every ingredient is listed on the ingredients tab of each product page on mallybeauty.com. If there are no ingredients, or you need an ingredient list for a QVC product, you can use the Contact Us form and ingredients will be sent via email. Please note that the Tocopheryl in our products is not derived from wheat germ.
Are your products hypoallergenic?
Mally Beauty products are not hypoallergenic. They are sensitivity and dermatologically tested.